IT Administrator / IT Helpdesk Officer
Application Closing Date - 13 Jan 2019
Job Start Date - As soon as possible
Duration - 2 years, with the possibility of extension
Pay Scale - Job grade II
Location - Berlin, Germany
Transparency International (TI) is the global civil society organisation leading the fight against corruption. In collaboration with more than 100 chapters worldwide and an international secretariat in Berlin, Germany, TI raises awareness of the damaging effects of corruption and works with partners in government, business and civil society to develop and implement effective measures to tackle it.
Main function: The IT Administrator / IT Helpdesk Officer maintains the technical and operational efficiency of TI-S software and hardware and provides user support to both staff of the TI Secretariat (approx. 120 staff) and National Chapters of the TI Movement.
Starting date: as soon as possible
Work hours: Full time (40 hours per week)
Duration: limited for 2 years, with the possibility of extension
Location: TI-Secretariat (TI-S), Berlin/Germany, with international travel
Job grade: II
- Provide end-user support (ITIL Service Desk level 1 and 2) to TI-S staff and National Chapters
- Manage client hardware and software
- System administration of servers and infrastructure
- Troubleshooting of clients, servers and infrastructure
- Manage other tasks required by the team manager to ensure successful technology operation/usage
Knowledge, experience and skills:
- Relevant ICT degree and/or relevant professional qualification/s or equivalent experience in the ICT sector
- 2/3+ years of relevant work experience servicing the information systems needs of a small/medium size organisation, preferably with international footprint
- Experience working with ITSM tools like SpiceWorks
- Demonstrated experience with Microsoft operating systems and cloud services, preferably Office 365 and SharePoint Online
- Service-minded with strong interpersonal skills and the ability to communicate technical matters intuitively
- Excellent analytical and problem solving skills
- Professional language proficiency in English required; proficiency in German an advantage; additional languages an asset
- Commitment to the values of Transparency International
- Willingness to travel
Qualified candidates should submit, preferably via email, a cover letter (mentioning the source of the application) and CV in English (in one pdf file) to:
Deadline for applications is Sunday, 13 January 2018.
Please note that only short-listed candidates will be contacted and that due to the high volume of applications received it is unfortunately not possible to provide individualized feedback.
To learn more about Transparency International, please visit our website at www.transparency.org.
The international fight against corruption needs your expertise, your skills and experience, and your passion for social justice.
From our secretariat in Berlin and in more than 100 national chapters, Transparency International seeks professionals and volunteers with exceptional talent and commitment to join our efforts and make a contribution to a better world.
Important documents and information
- Gender and diversity policy
- Relocation allowance policy
- Grades and salary bands
- Purchase and procurement summary guidelines
- VAT form for tenders
- Code of Conduct: 4.3.2. Staff Recruitment / Non-preferential Treatment of Family and Friends
"Appointments to all positions will be made on merit, regardless of gender; region; religion; disability; family status; sexual orientation, etc. We are committed to open, fair, and transparent appointment, recruitment, hiring, and procurement procedures and practice. Family members, and friends and organisations with which we or our families or friends are associated, will not be accorded preferential treatment. […] To manage potential conflicts of interest, we will disclose such connections with potential applicants or candidates of whom we are aware. We will recuse ourselves from any recruitment or contracting process where we have a conflict of interest. We will ask shortlisted candidates to declare such relations at Transparency International Secretariat or with the Board of Directors. We will not allow situations in which close family relatives or partners are in a direct reporting relationship to one another."