# Working Paper 07/2009: Making Government Anti-Corruption Hotlines Effective URL: https://www.transparency.org/en/publications/working-paper-07-2009-making-government-anti-corruption-hotlines-effective Type: Publication or report Published: 2009-12-09 Updated: 2020-03-30 --- 09 December 2009 Anti-corruption hotlines provide a key channel for governments to receive complaints from individuals who have come into contact with or been victims of corruption. Increasingly, hotlines are being valued as a channel for citizen redress and as a barometer of the success of government anti-corruption efforts. They provide for broad feedback to governments from civil society on how well policies and institutions are working, where breakdowns occur and where responses are needed. As a service, hotlines are similar to community audits and legal advice centres in offering a means to cross-check whether campaign pledges and government promises are producing results. Yet their success in combating corruption is dependent on a number of operational, administrative, institutional and political factors — each of which this paper will attempt to address by drawing on examples from Azerbaijan, Czech Republic, Kenya and Moldova. ### Related publications ## [Annual Report 2025](https://www.transparency.org/en/publications/annual-report-2025) Publication • 17 July 2026 In 2025, Transparency International pursued its mission to stop corruption and promote transparency, accountability and integrity at all levels and across all sectors of society. ## [Whistleblowing Authorities in Europe: Roles, challenges and lessons learned](https://www.transparency.org/en/publications/whistleblowing-authorities-in-europe-roles-challenges-and-lessons-learned) Publication • 19 June 2026 This report examines the institutional design, mandates and functioning of national whistleblowing authorities across Europe. ## [How effective is whistleblower protection in the EU? Trends, gaps and emerging practices across member states](https://www.transparency.org/en/publications/whistleblower-protection-eu-trends-gaps-practices-member-states) Publication • 16 April 2026 EU whistleblower rules exist, but slow, uneven implementation leaves gaps in protection, enforcement, and support. ## [Whistleblower protection in EU enlargement countries - Towards EU standards and best practice](https://www.transparency.org/en/publications/whistleblower-protection-in-eu-enlargement-countries) Publication • 16 April 2026 Whistleblower protections in EU candidate countries lag behind EU standards, with legal gaps and weak systems undermining accountability. ## Priorities - [Whistleblowing](https://www.transparency.org/en/our-priorities/whistleblowing) ## Projects - [Whistleblowing programme](https://www.transparency.org/en/projects/whistleblowing-project) ![](https://images.transparencycdn.org/images/2009_7_WP_GovernmentAnti-CorruptionHotlines_EN.jpg?auto=compress&fit=crop&fm=webp&w=1200) [Download](https://images.transparencycdn.org/images/Hotline_Guidance_Note_5_Nov_2009.pdf)